Mentor Mitsubishi opened in 1990 with only 20 new cars, 4 used cars, and 3 salespeople. From these humble beginnings, Mentor Mitsubishi has grown to be the # 1 dealer in the state of Ohio and one of the top Mitsubishi retailers in the United States with over 400 new and 200 used vehicles available. This incredible growth spurt is a direct result of our commitment to sales and service customer satisfaction. In fact, Mentor Mitsubishi is the only Ohio dealer to receive the coveted "Diamond Chapter Of Excellence" award for parts, service, and sales for 10 consecutive years. "We, the Mentor Mitsubishi team will work to educate, serve and create a mutual trust with our customers through quality, value, integrity and commitment to our community. The partnership we create and maintain between customer and employee is of key importance to our present and future success."
DIAMOND CHAPTER OF EXCELLENCE
WHAT IS IT & WHAT DOES IT MEAN FOR YOU & YOUR FAMILY?
The Diamond Chapter of Excellence is the highest standard set by Mitsubishi for customer service in the sales, service & parts departments. This is a year long program based mostly off of the J.D. Powers & Associates surveys sent out to each client who comes into the dealership for service, sales or parts. We must score a 95% or higher in each department out of a possible 100% to achieve Diamond Chapter status.
